000			02052cad a22002295a 4500
001			L145232
008			080917s2008 xxkado f s f000 0 eng d
035			_a(Sirsi) u145232
041	0		_aeng
050	0	4	_a347.4107 $2 18
110	2		_aUnited Kingdom _bHousing Corporation _95568
245	0	0	_aDispute resolution toolkit _ba toolkit for resident groups and housing associations (or housing association landlords) _h[electronic resource]
260			_aLondon _bHousing Corporation _c2008
505	2		_aBackground, why resolving disputes is so important -- Introduction to dispute resolution -- Preventing disputes, how to stop disputes before they start! -- Lessons learned -- Potential issues arising from the case studies -- What makes good practice? -- Toolkit for preventing disputes -- Tools to help assess 'where you are' -- Tools to help avoid dispute -- Tools to help make decisions -- Tools to help gather your thoughts -- Descending into conflict, the downside of disputes! -- Resolving disputes, or how to move things forward when they get stuck -- Toolkit for managing disruptive disputes -- Conclusion, prevention is better than cure
520			_aItem has been written as a resource for anyone who has to deal with disuptes in social housing, whether as a party in a dispute, or as a mediator. Making use of various case studies and model situations, it provides a step by step guide to resolving disuputes and the tensions that will inevitably arise between landlords and tenants in this sector. Provides convenient checklists for tracking the course of disputes and the steps to consider and advocates compromise and counselling above litigation.
521			_aAdvanced
590			_aKA
651		4	_aEngland and Wales _y1543-
690			_aMANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION-ALTERNATIVE DISPUTE RESOLUTION
856	4	0	_uhttps://www.housingcorp.gov.uk/server/show/ConWebDoc.14969/changeNav/440 _zView the item free of charge online at www.housingcorp.gov.uk...
942			_n0
999			_c108732 _d108732