| 000 | 01788cam a22002535a 4500 | ||
|---|---|---|---|
| 001 | L146039 | ||
| 008 | 081204s2004 xxkd f 000 0 eng d | ||
| 020 | _a9780862975050 | ||
| 035 | _a(Sirsi) u146039 | ||
| 041 | 0 | _aeng | |
| 050 | 0 | 4 | _a692.5 $2 18 |
| 110 | 2 |
_aNational Housing Federation _9695 |
|
| 245 | 0 | 0 | _aBest practice in maintenance |
| 260 |
_aLondon _bNHF _c2004 |
||
| 300 |
_ax, 183p. _bill. _c25cm. |
||
| 350 | _a45.00 | ||
| 505 | 2 | _aMaintenance in context: asset management; continuous improvement and best value; service parameters; legislative requirements, landlord and tenant -- Responsive repairs and voids maintenance: further innovations in managing the work; repair of empty properties (void maintenance) -- Planned and cyclical maintenance: long-term strategy; stock condition surveys; Construction (Design and Management) Regulations 1994; the management of asbestos; planned programmes; cyclical maintenance; external painting; electrical testing; landscape and grounds maintenance; gas servicing; links to development -- Maintenance procurement: schedule of rates; selecting contractors; the form of contract; direct labour organisations; purchasing a maintenance company -- Customer care and resident involvement: resident involvement and customer care: responding to diversity; continuous improvement through complaints; compensation schemes | |
| 520 | _aLooks at housing repair and maintenance within housing associations. Covers all aspects of maintenance, with sections on planning and procurement, customer care and resident involvement. Aimed at housing association, the authors advocate a culture of continuous improvement. | ||
| 521 | _aAdvanced | ||
| 590 | _aKA | ||
| 651 | 4 |
_aEngland and Wales _y1543- |
|
| 690 | _aMANAGEMENT | ||
| 942 | _n0 | ||
| 999 |
_c109020 _d109020 |
||