000			01482cad a22002415a 4500
001			L152521
008			110322s2011 xxk f 000 0 eng d
035			_a(Sirsi) u152521
041	0		_aeng
050	0	4	_a333.33 $2 18
110	2		_aThe Property Ombudsman _95930
245	0	4	_aThe Property Ombudsman 2010 annual report _h[electronic resource]
260	0		_aSailsbury _bProperty Ombudsman _c2011
505	2		_aThe scheme -- Foreword by the Chairman of the Council -- Ombudsman's report for 2010 -- General statistics customer satisfaction survey 2010 -- Staff - Council members -- Independent reviewer's report -- Report from the Board of TPO Ltd -- Financial report -- Compliance tables -- Essential guides
520			_aA round up of the number of cases refered to the Property Ombudsman in 2010. Notes the increase in number of cases referred to the scheme relating to sales and lettings with the remainder relating to HIPS and residential leasehold management. The largest single cause of complaint was communication failure between the agent and consumer followed by complaints handling by agents and sales details.
590			_aKA NTK
650	2	4	_aESTATE AGENTS ACT 1979
650	2	4	_aCONSUMERS, ESTATE AGENTS AND REDRESS ACT 2007
651		4	_aENGLAND AND WALES
690			_aPROPERTY-RESIDENTIAL PROPERTY
856	4	0	_uhttps://www.tpos.co.uk/images/documents/annual-reports/2010-annual-report.pdf _zView the item free of charge at www.tpos.co.uk
942			_n0
999			_c112095 _d112095