000			01240cam a22002055a 4500
001			L156632
008			140612s2012 xxk f 001 0 eng d
020			_a0875846513
035			_a(Sirsi) u156632
041	0		_aeng
050	0	4	_a658.4 $2 18
100	1		_aKaplan, Robert S.
245	0	4	_aThe balanced scorecard _btranslating strategy into action
260			_aBoston _b Harvard Business School Press _c1996.
300			_axi, 322 p. _bill. _c24 cm.
505	2		_aMeasurement and Management in the Information Age -- Why Does Business Need a Balanced Scorecard? -- Financial Perspective -- Customer Perspective -- Internal-Business-Process Perspective -- Learning, and Growth Perspective -- Linking Balanced Scorecard Measures to Your Strategy -- Structure and Strategy -- Achieving Strategic Alignment: From Top to Bottom -- Targets, Resource Allocation, Initiatives, and Budgets -- Feedback and the Strategic Learning Process -- Implementing a Balanced Scorecard Management Program.
520			_aThis book explains management systems and how to channel energies, abilities, and specific knowledge held by people throughout the organisation toward achieving long-term strategic goals.
700	1		_aNorton, David P
942			_n0
999			_c114333 _d114333