000			01309cam a22002175a 4500
001			L157666
008			130225s2013 xxk f 000 0 eng d
035			_a(Sirsi) u157666
041	0		_aeng
110	2		_aOffice of Fair Trading _91355
245	4	4	_aThe lettings market _h[electronic resource]
260			_aLondon, OFT, 2013
300			_a159p
520			_aOutlines the results of an OFT investigation into residential letting agents based on an analysis of residential letting agent complaints received by Consumer Direct in 2011. Fees and charges and poor service are the top areas of complaints made by landlords and tenants. Recommendations include a number of consumer protection measures including a redress mechanism for resolving complaints, consistency in client monies protection and an agreed enforcement strategy. OFT is planning to consult on a series of measures and guidance aimed at improving standards within the lettings sector.
590			_aKA
651		4	_aUnited Kingdom _y
690			_aResidential property _96266
690			_aProperty management _96262
856	4	0	_uhttps://webarchive.nationalarchives.gov.uk/20140402234354/http://www.oft.gov.uk/shared_oft/markets-work/lettings/oft1479.pdf _zView the item free of charge from the www.oft.gov.uk website.
942			_n0
999			_c114910 _d114910