000			01421cam a22002775a 4500
001			115810
008			160819s2016 xxk f 000 0 eng d
020			_a9781783211531
041	0		_aeng
110	2		_aRoyal Institution of Chartered Surveyors _94900
245	0	0	_aComplaints handling _bRICS Professional Standard, UK _h[electronic resource]
250			_a1st ed
260			_aLondon, _bRICS, _c2016
300			_a47p.
490		0	_aRICS Guidance Note
490		0	_aRICS Professional Standard
500			_aThis guidance note was updated January 2022 in line with new RICS Rules of Conduct and then a third version was issued as a Professional Standard in October 2023. All still classed as 1st edition and content otherwise remained unchanged.
520			_aProvides guidance for residential surveyors and valuers to assist with handling complaints. Highlights the value of Terms of Engagement in reducing complaints, Complaints Handling Procedures and the importance of understanding Professional Indemnity Insurance (PII) details and dealing with the complaint.
590			_aKA
650	2	4	_aCOMPLAINTS
650	2	4	_aPII
651		4	_aUnited Kingdom
690			_aBusiness and management
856	4	0	_uhttps://www.rics.org/profession-standards/rics-standards-and-guidance/conduct-competence/client-relationships-and-handling-data/complaints-handling _zAvailable free on RICS.org
942			_n0 _2ddc
999			_c115810 _d115810