000			01789cam a2200253 4500
001			ABS68304
008			041027n2004 000 0 eng u
035			_a(Sirsi) u127837
100			_aKangwa, J.
245			_aModelling of owner-occupiers' perception of small-scale maintenance expectation - part one
260			_c2004
490			_aStructural Survey _v22(4) 2004, 194-200(7)
520			_aPaper sets out to detect and explore underlying causes of increasing uncertainty and lack of transparency in the home maintenance sector. The study gives an account of owner-occupiers' experience on the standards of work they encounter with small-scale domestic traders. Part one of the study focuses on the consensus ranking of 13 building maintenance standards or attributes that owner-occupiers expect from builders, whilst part two focuses on the contrast between expectations and the actual standards that owner-occupiers observe from builders. The application of nonparametric statistical techniques enabled the study to discover a concensus on what defines expectations and how these differ from observed standards. The final inventory generated on standard attributes is essential information for existing builders, new entrants in the domestic sector and can be used to inform housing regeneration professionals and agencies involved in the design and management of schemes for small scale builders. Diagrams, tables and references. [Taken from journal abstract]
590			_aABS
590			_aABS
650			_aCUSTOMER SATISFACTION
650			_aBUILDERS
650			_aSKILLED PERSONNEL
650			_aRESIDENTIAL PROPERTY _96266
650			_aOWNER-OCCUPIERS
690			_aBUILDING AND CONSTRUCTION-REPAIRS AND MAINTENANCE
700			_aOlubodun, F.
942			_n0
999			_c118236 _d118236