000			01653cam a2200253 4500
001			ABS68508
008			041203n2004 000 0 eng u
035			_a(Sirsi) u128198
100			_aKangwa, J.
245			_aModelling of owner-occupiers' perception of small-scale maintenance builders' performance - part two
260			_c2004
490			_aStructural Survey _v22(5) 2004, 264-270(7)
520			_aSets out to explore and detect underlying causes to increasing uncertainty and lack of transparency in the home maintenance sector. The study gives an account of owner-occupiers' experience on the standards of work they encounter with small-scale domestic traders. Focuses on the contrast between expectations and the actual maintenance setbacks observed from builders, which are a source of displeasure among owner-occupiers. The application of nonparametric statistical techniques enabled the study to detect consensus on what defines expectations and how these differ from observed standards. An understanding of this disparity could be essential information for existing builders, new entrants into the home maintenance sector and inform housing regeneration professionals and agencies involved in the architecture and management of schemes for small-scale builders. Diagrams, tables and references. (Taken from journal abstract).
590			_aABS
590			_aABS
650			_aCUSTOMER SATISFACTION
650			_aBUILDERS
650			_aOWNER-OCCUPIERS
650			_aBUILDING SERVICES
650			_aCUSTOMER SERVICES
690			_aBUILDING AND CONSTRUCTION-REPAIRS AND MAINTENANCE
700			_aOlubodun, F.
942			_n0
999			_c118406 _d118406