| 000 | 00623cam a2200133 4500 | ||
|---|---|---|---|
| 001 | WS122793 | ||
| 008 | 030627n 000 0 eng u | ||
| 035 | _a(Sirsi) u122793 | ||
| 110 |
_aInstitute of Customer Services _94478 |
||
| 245 |
_aInstitute of Customer Services _h[electronic resource] |
||
| 520 | _aWeb site for this organisation which aims to 'lead customer service performance and professionalism'. Includes details of research and publications and pages on NVQs and SVQs. | ||
| 856 | 4 | 0 |
_uhttps://www.instituteofcustomerservice.com/ _zView the website free of charge at www.instituteofcustomerservice.com |
| 942 | _n0 | ||
| 999 |
_c120292 _d120292 |
||