000			01739nam a22002297a 4500
008			230721s2022 xxk|||||o|||| 00| 0 eng d
041			_aeng
110			_aRoyal Institution of Chartered Surveyors
245			_aAlternative Dispute Resolution (ADR) Mechanisms – _bUK and Ireland _h[Electronic resource]
260			_aLondon, _bRoyal Institution of Chartered Surveyors, _c2022
300			_a11p.
490			_aRICS Regulation
520			_aVersion 10. With effect from 2 February 2022
520			_aThe ‘Alternative Dispute Resolution (ADR) Mechanisms – UK and Ireland’ guide sets out the list of approved ADR mechanisms, including Consumer redress mechanisms and Business-to-business ADR (for UK and Ireland). It also contains information on seeking SRB approval for an alternative ADR mechanism. The consumer redress mechanisms are used by RICS-regulated firms for complaints received from consumers and should be free at the point of entry. A consumer can be broadly defined as a person who is not acting in the course of any business. Where a RICS-regulated firm does not have any consumer clients, they should inform RICS by selecting the option "no consumer clients" in the firm’s annual return. The business-to-business ADR mechanisms are available for complaints and disputes received from commercial clients in the UK.
650			_aALTERNATIVE DISPUTE RESOLUTION
650			_aREDRESS
651			_aUnited Kingdom
690			_96236 _aDispute resolution
710			_aRoyal Institution of Chartered Surveyors
856			_uhttps://www.rics.org/content/dam/ricsglobal/documents/standards/Alternative_Dispute_Resolution_Mechanisms_UK_And_Ireland_March%202023.pdf _zAvailable free on RICS.org
942			_n0
999			_c121624 _d121624