000 01224cab a2200253 4500
001 WB3428-01
008 090401t1998 xxu||||| |||| 00| 0 eng d
035 _a(Sirsi) u87598
041 _aeng
245 _aArbitration mandatory in complaints procedure
260 _c1998
350 _a0
490 _aCSM (Chartered Surveyor Monthly)
_vJuly/August 1998, 9(1)
520 _aOn 1 September 1998 the final stage of the new RICS complaints handling procedure will come into force. Arbitration will be compulsory for members when a complaint has not been resolved within the firm and the client chooses arbitration as an alternative to the courts. (Details of the scheme and a leaflet "Notifying claims and circumstances that might lead to a claim" are available for RICS standards and practice department on 0171 334 3879.)
650 _aMANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION-ARBITRATION
650 _aCLAIMS
650 _aCOMPLAINTS
650 _aCOMPULSORY
650 _aDISPUTES
650 _aRICS
690 _aMANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION-ARBITRATION
942 _n0
948 _c23/07/1998
999 _c55260
_d55260