000 00920cab a2200241 4500
001 ABS59539
008 090401t1998 xxu||||| |||| 00| 0 eng d
035 _a(Sirsi) u89306
041 _aeng
100 _aGraham, R.
245 _aOutsourcing with service level agreements: the legal perspective
260 _c1998
350 _a0
490 _aFacilities Management
_v6(1) October 1998, 20-21(2)
520 _aExamines the legal perspective of service level agreements when used with external suppliers. Covers their structure within the outsourcing contract, when to consider them, who should write them, what they should contain, and managing changes mid contract.
650 _aCHANGE MANAGEMENT
650 _aCONTRACT CONDITIONS
650 _aOUTSOURCING
650 _aSERVICE LEVEL AGREEMENTS
690 _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE
942 _n0
948 _c27/10/1998
999 _c56486
_d56486