000 00675cab a2200241 4500
001 ABS60342
008 090401t1998 xxu||||| |||| 00| 0 eng d
035 _a(Sirsi) u92093
041 _aeng
100 _aMcDowell, E.
245 2 _aA management guide to service level agreements
260 _c1998
350 _a0
490 _aFacilities Management Guide
_v(21) November 1998 (15) LOAN
650 _aFACILITIES MANAGEMENT
_96240
650 _aPERFORMANCE INDICATORS
650 _aPERFORMANCE MANAGEMENT
650 _aSERVICE LEVEL AGREEMENTS
650 _aSERVICE LEVELS
690 _aOFFICE SERVICES AND ADMINISTRATION
942 _n0
948 _c16/03/1999
999 _c58387
_d58387