000 00619cab a2200241 4500
001 ABS60440
008 090401t1999 xxu||||| |||| 00| 0 eng d
035 _a(Sirsi) u93027
041 _aeng
100 _aMorgan, H.
245 _a`Separate` and `nice` surprises
260 _c1999
350 _a0
490 _aProperty Journal
_vMarch 1999, 11-14(4)
650 _aBENCHMARKING
650 _aCUSTOMERS
650 _aPERFORMANCE MEASUREMENT
650 _aPROPERTY COMPANIES
650 _aCAREERS, EDUCATION AND TRAINING
690 _aCOMMERCIAL PROPERTY-MANAGEMENT
942 _n0
948 _c28/04/1999
999 _c58958
_d58958