000 00835cam a2200193 4500
001 ABS61226
008 000000n1999 000 0 eng u
035 _a(Sirsi) u101826
100 _aHoare, S.
245 _aCustomer to be crowned king.
260 _c1999
490 _aHouse Builder
_v58(8) September 1999, 30-32(3)
520 _aDescribes schemes to improve customer care in housebuilding, used by Wimpey, Beazer and Persimmon. Sponsored by the National House-Building Council (NHBC) the Cardiff Bay Development Corporation carried out a survey which showed the importance house buyers attach to after sales care. They are developing a customer's charter and code of practice to be launched in the autumn.
650 _aCUSTOMER CARE
650 _aNHBC
650 _aCODES OF PRACTICE
690 _aHOUSING
942 _n0
999 _c60938
_d60938