000 00635cam a2200193 4500
001 ABS61266
008 000000n1999 000 0 eng u
035 _a(Sirsi) u101887
100 _aCollard, P.
245 _aHow do you like it so far?
260 _c1999
490 _aBuilding
_v264(8103) 10 September 1999, 75(1)
520 _aGives an overview of client care research, explaining the different methods of finding out what your clients think of your service.
650 _aCUSTOMER CARE
650 _aMARKET RESEARCH
650 _aSURVEYS
690 _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE
942 _n0
999 _c60988
_d60988