| 000 | 00672cam a2200157 4500 | ||
|---|---|---|---|
| 001 | WB3533-27 | ||
| 008 | 000000n1999 000 0 eng u | ||
| 035 | _a(Sirsi) u102603 | ||
| 245 | _aCall centres could be eliminated. | ||
| 260 | _c1999 | ||
| 490 |
_aFinancial Times _v23 August 1999, 9(1) |
||
| 520 | _aCommunications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004. | ||
| 650 | _aCALL CENTRES | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-INFORMATION MANAGEMENT | ||
| 942 | _n0 | ||
| 999 |
_c61603 _d61603 |
||