000 00662cam a2200217 4500
001 ABS61880
008 000000n2000 000 0 eng u
035 _a(Sirsi) u104647
100 _aCooke, P.
245 _aManaging Customers
260 _c2000
490 _aHouse Builder
_v59(2) March 2000 20-23(3)
520 _aArgues that housebuilders need to undergo a culture shift and get involved in customer management in order to win and keep customers.
590 _aABS
650 _aCONSUMERS
650 _aHOMEBUYERS
650 _aCUSTOMER CARE
650 _aCUSTOMER MANAGEMENT
690 _aBUILT ENVIRONMENT-CONSTRUCTION MARKET
942 _n0
999 _c62787
_d62787