| 000 | 00856cab a2200289 4500 | ||
|---|---|---|---|
| 001 | ABS54406 | ||
| 008 | 090401t1996 xxu||||| |||| 00| 0 eng d | ||
| 035 | _a(Sirsi) u10143 | ||
| 041 | _aeng | ||
| 100 | _aBailey, J. | ||
| 245 | _aAchieving customer confidence | ||
| 260 | _c1996 | ||
| 350 | _a0 | ||
| 490 |
_aValuer (ISVA) _v65(1) January/February 1996, 6-7(2) |
||
| 520 | _aStresses the importance of quality management in enhancing standard of service to clients. | ||
| 650 | _aBENCHMARKING | ||
| 650 | _aCLIENTS | ||
| 650 | _aCUSTOMER SERVICES | ||
| 650 | _aPROFESSIONAL CODE OF CONDUCT | ||
| 650 | _aPROFESSIONAL SERVICES | ||
| 650 | _aQUALITY MANAGEMENT | ||
| 650 | _aSERVICE QUALITY | ||
| 650 | _aTOTAL QUALITY MANAGEMENT | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE | ||
| 942 | _n0 | ||
| 948 | _c04/03/1997 | ||
| 999 |
_c6376 _d6376 |
||