000			01391cam a2200253 4500
001			ABS62969
008			000000n2000 000 0 eng u
035			_a(Sirsi) u108798
100			_aFaulkner, A.J.
245			_aAchieving exemplary quality in the construction professions
260			_c2000
490			_aStructural Survey _v18(4) 2000, 155-162(8)
520			_aExplores the nature of quality management in professional practices regarded as exemplary by experienced clients. Ten case studies of projects carried out by such firms were selected. Research focused particularly on: the view of professional clients; approaches to quality management ; and the approach taken to managing change. The main conclusions reached were: quality culture was regarded by both clients and practitioners as more important than a formal quality system; clients tended to devote more effort to initial selection of professionals than to subsequently monitoring their performance; exemplary professionals were largely guided by their own strong principles rather than by client instructions. References.
590			_aABS
650			_aQUALITY MANAGEMENT
650			_aQUALITY SYSTEMS
650			_aCLIENTS
650			_aCASE STUDIES
650			_aPRACTICE MANAGEMENT
690			_aMANAGEMENT-BUSINESS MANAGEMENT
700			_aHudson, J.
700			_aBarrett, P.S.
942			_n0
999			_c64954 _d64954