000			01412cam a2200205 4500
001			WB3701-05
008			000000n2000 000 0 eng u
035			_a(Sirsi) u110017
245			_aKey performance indicators for mechanical and electrical contractors launched
260			_c2000
490			_aConstruction Monitor _vDecember 2000, 8(1)
520			_aThe first suite of Key Performance Indicators specific to the mechanical and electrical contracting industry were launched on 2 November 2000. The ten headline KPIs encompass those aspects of service critical to successful delivery of satisfactory projects, and centre around client satisfaction and contractors' flexibility. A building services KPI handbook, workshops, benchmarking software and business performance club are the other four KPI services provided. To order copies of the KPI wallchart (free), the KPI handbook (£40+VAT), to book places at a workshop or to obtain details of benchmarking software and the Business Performance Club contact the BSRIA hotline. Tel: 0845 606 5704. Alternatively contact Bob Packham at the DETR. Tel: 020 7944 5764, Email: [email protected].
590			_aWB
650			_aKEY PERFORMANCE INDICATORS
650			_aBlock management _96220
650			_aBUILDING SERVICES BEST PRACTICE PROGRAMME
650			_aMECHANICAL AND ELECTRICAL SECTOR
690			_aBUILT ENVIRONMENT
942			_n0
999			_c65622 _d65622