| 000 | 01209cam a2200229 4500 | ||
|---|---|---|---|
| 001 | ABS63430 | ||
| 008 | 000000n2000 000 0 eng u | ||
| 035 | _a(Sirsi) u110399 | ||
| 100 | _aMcDowall, E. | ||
| 245 | _aMonitoring PFI contracts | ||
| 260 | _c2000 | ||
| 490 |
_aFacilities Management _v8(3) December 2000, 8-9(2) |
||
| 520 | _aConsiders the roles of the client and the service provider in the monitoring the performance of Private Finance Initiative contracts. This includes the role of self-monitoring for the service provider who is obliged, under the terms of the contract, to provide evidence that an acceptable level of service has been provided. Notes the importance of establishing monitoring methods and detailed methods of measurement together with communication between client and service provider. Identifies helpdesk technology, continuous recording, spot checks and third party tools as key auditing tools for performance measurement. | ||
| 590 | _aABS | ||
| 650 | _aPFI | ||
| 650 | _aSERVICE CONTRACTS | ||
| 650 | _aPERFORMANCE MEASUREMENT | ||
| 650 | _aPERFORMANCE MONITORING | ||
| 650 | _aQUALITY ASSURANCE | ||
| 690 | _aMANAGEMENT-FACILITIES MANAGEMENT | ||
| 942 | _n0 | ||
| 999 |
_c65817 _d65817 |
||