000			01193cam a2200229 4500
001			ABS65052
008			020206n2002 000 0 eng u
035			_a(Sirsi) u116630
100			_aTinworth, A
245			_aOffice stationary
260			_c2002
490			_aEstates Gazette _v(0202) 12 January 2002, 84-85(2)
520			_aExamines property firms in the office sector's approach to customer service and the needs of their occupiers; the firms believe they are now more customer-orientated while occupiers' perception of the service they receive is that not much has changed. Reports on the findings of the British Council for Offices' research which found that occupiers see the UK office industry as remote, unresponsive to their needs and underperforms the US industry in service delivery. Explains the reasons why service has become important with reference to the economic slowdown. Lists the key findings from BCO's report. Tables.
590			_aABS
650			_aOFFICE SECTOR
650			_aPROPERTY FIRMS
650			_aCUSTOMER SERVICE
650			_aSERVICED OFFICES
650			_aOFFICE OCCUPIERS
690			_aLANDLORD AND TENANT-BUSINESS TENANCIES
942			_n0
999			_c69451 _d69451