000			01051cam a2200205 4500
001			WB3921-07
008			030604n2003 000 0 eng u
035			_a(Sirsi) u122513
245			_aConsultation on a surveyor ombudsman scheme
260			_c2003
520			_aRICS has launched a consultation document on the development of best practice concerning its mandatory Complaints Handling Procedure. The results of the consultation will lead to a draft scheme which will be piloted in Scotland in 2004, for rolling out nationally in 2005. The consultation period ends 31 August 2003. The consultation document, form and questionnaire are available at http://www.rics.org/ombudsman/index.html or t +44 (0)20 7695 1548.
590			_aWB
650			_aOMBUDSMAN SCHEME
650			_aCOMPLAINTS HANDLING PROCEDURES
650			_aMANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION-ARBITRATION
650			_aMEDIATION
650			_aCONSULTATION DOCUMENT
690			_aDispute resolution _96236
942			_n0
999			_c72815 _d72815