000			01531cam a2200241 4500
001			ABS67189
008			031028n2003 000 0 eng u
035			_a(Sirsi) u124110
100			_aHjul, A.
245			_aShaping strategy
260			_c2003
490			_aRICS Business _vSeptember 2003, 24-25(2)
520			_aAnalyses the responses to the first UK RICS membership survey, undertaken to start a continual feedback mechanism about members' views on RICS' organisational performance and their awareness and rating of services and benefits. There were 7 782 responses to the survey, representing a 15% participation level well above the industry average of 3-5%. The survey covered level of member involvement, feedback on faculty relevance, awareness of and satisfaction with RICS services. Indicates RICS current and future activities to improve member awareness and satisfaction levels, in particular with those services that scored poorly and work involving member communications and contact management. Very positive feedback was received about the value of RICS qualifications, the high standards and ethics of the profession, the effectiveness of RICS as a professional body and surveying as a career choice.
590			_aABS
650			_aMEMBERSHIP SURVEY
650			_aSERVICES
650			_aPROFESSIONAL QUALIFICATIONS
650			_aSURVEYING PROFESSION
650			_aCAREERS, EDUCATION AND TRAINING
650			_aRICS
690			_aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE
942			_n0
999			_c73672 _d73672