| 000 | 00946cab a2200169 4500 | ||
|---|---|---|---|
| 001 | L130417 | ||
| 008 | 050726n2005 000 0 eng u | ||
| 035 | _a(Sirsi) u130417 | ||
| 041 | _aeng | ||
| 245 | _aSpecial report: call centres | ||
| 260 | _c2005 | ||
| 490 |
_aProperty Week _v70(27), 8 July 2005, 81-88(6) |
||
| 520 | _aSpecial report that focuses on call centres. "Bringing it all back home" examines the fact the high number of call centre relocations has not occurred. Some factors that may explain this are: customers dislike offshore call centres; media reporting of security breaches; quality and high staff turn over. Savings that were expected from relocating have also failed to materialise. "How can we help you?" looks at how developers are trying to combat the negative image of call centres as working environments. | ||
| 590 | _aIKA020805 | ||
| 690 | _aPROPERTY-COMMERCIAL PROPERTY-OFFICE PROPERTY-OFFICES | ||
| 942 | _n0 | ||
| 999 |
_c75609 _d75609 |
||