000			00682cab a2200169 4500
001			##L131678
008			051129n2005 000 0 eng u
035			_a(Sirsi) u131678
041	0		_aeng
100	1		_aMaister, David H.
245	0	0	_aKeep them sweet
260	0		_c2005
490		0	_aRIBA Journal _vOctober 2005, vi-viii(2)
520			_aPasses on some common sense ways of improving the delivery of exceptional client service. Suggests that putting yourself in your client's shoes and not thinking like a supplier could make the mystery surrounding client relationships disappear.
690			_aMANAGEMENT-BUSINESS MANAGEMENT-CUSTOMER RELATIONSHIP MANAGEMENT
942			_n0
999			_c76240 _d76240