| 000 | 00807cab a2200181 4500 | ||
|---|---|---|---|
| 001 | ##L134225 | ||
| 008 | 060718n2006 000 0 eng u | ||
| 035 | _a(Sirsi) u134225 | ||
| 041 | 0 | _aeng | |
| 100 | 1 | _aNorth, Sarah-Jane | |
| 245 | 0 | 0 | _aHow to deliver a five-star facilities service |
| 260 | _c2006 | ||
| 490 | 0 |
_aFacilities Management _v13(10) July 2006, 10-13(4) |
|
| 520 | _aArgues that facilities managers need to adopt the best customer care practices of other sectors, including the hotel industry, to keep occupiers satisfied. Reviews some of the latest service innovations, and includes the British Institute of Facilities Management checklist of 14 key tests for assessing quality of customer service. | ||
| 590 | _aIKA180706 | ||
| 690 | _aMANAGEMENT-FACILITIES MANAGEMENT | ||
| 942 | _n0 | ||
| 999 |
_c77416 _d77416 |
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