| 000 | 00783cab a2200181 4500 | ||
|---|---|---|---|
| 001 | ##L134827 | ||
| 008 | 060904n2006 000 0 eng u | ||
| 035 | _a(Sirsi) u134827 | ||
| 041 | 0 | _aeng | |
| 100 | 1 | _aMatthews, Paul | |
| 245 | 0 | 2 | _aA little bit of TLC |
| 260 | _c2006 | ||
| 490 | 0 |
_aRICS Business _vSeptember 2006, 18-19(2) |
|
| 520 | _aDiscusses the importance of client care in retaining important clients. Argues that surveying firms should operate a firm-wide key client management process which will include establishing and agreeing the client's expectations and establishing strong relationships with a range of people in the client organisation. | ||
| 590 | _aIKA190906 | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-CUSTOMER RELATIONSHIP MANAGEMENT | ||
| 942 | _n0 | ||
| 999 |
_c77666 _d77666 |
||