000 00709cab a22001815a 4500
001 L135958
008 061220e20061201xxk f 000 0 eng d
035 _a(Sirsi) u135958
041 0 _aeng
100 1 _aTapper, Tim
245 0 0 _aNiggling and nagging
490 0 _aBuilding
_v48 01 December 2006, 46-46(2)
520 _aLooks at PFI/PPP projects plagued by minor squabbles that can easily escalate because the complaints procedure is complex and misunderstood. Argues that the answer lies in refreshing the lines of communication.
590 _aKA
690 _aMANAGEMENT-DISPUTE AVOIDANCE, MANAGEMENT AND RESOLUTION-DISPUTE MANAGEMENT AND RESOLUTION
700 1 _aGlover-Ward, Victoria
942 _n0
999 _c78080
_d78080