| 000 | 00752cab a22001935a 4500 | ||
|---|---|---|---|
| 001 | L146720 | ||
| 008 | 090219s2009 xxko f 000 0 eng d | ||
| 035 | _a(Sirsi) u146720 | ||
| 041 | 0 | _aeng | |
| 100 | 1 | _aElledge, Ann | |
| 245 | 0 | 0 | _aMananging agressive clients |
| 260 | _c2009 | ||
| 490 |
_aAgreement _v16(1) February 2009, 40(1) |
||
| 520 | _aShort article looks at strategies for dealing with aggressive clients. The author highlights the importance of self awareness and advises readers to be aware of the importance of non-verbal communication and to be active listeners in the event of coming into contact with an aggressive client. | ||
| 590 | _aKA | ||
| 651 | 4 | _aInternational | |
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT | ||
| 942 | _n0 | ||
| 999 |
_c81265 _d81265 |
||