000			01397cad a22002055a 4500
001			L147409
008			090508e2009 xxk f 000 0 eng d
035			_a(Sirsi) u147409
041	0		_aeng
100	1		_aMortimer, Michael
245	0	0	_aComplaints, circumstances and claims _bhow do you decide which is which? _h[electronic resource]
260			_c2009
490			_aRICS Residential Property Journal _vMay-June 2009, 6-7(2)
520			_aProvides advice on deciding whether a complaint should be reported as a circumstance which may give rise to a claim under a Professional Indemnity Insurance (PII) policy. Notes that PII is a claims-based policy. Suggests that one preliminary test which can be applied is whether the complainant has suffered or is likely to suffer financial loss. Gives worked examples to illustrate the difference between a complaint which should be reported as a notable circumstance or ones which should be treated as a pure complaint. Refers to the RICS Minimum PII Wording agreement 2008 throughout. Discusses procedures for making claims and reporting circumstances to insurance companies.
520			_aArticle is member-only content and members must be registered with www.rics.org to access it
590			_aKA
651		4	_aEngland and Wales _y1543-
690			_aMANAGEMENT-BUSINESS MANAGEMENT-INSURANCE-PROFESSIONAL INDEMNITY INSURANCE
942			_n0 _2ddc
999			_c81527 _d81527