| 000 | 00943cam a2200253 4500 | ||
|---|---|---|---|
| 008 | 090401t1992 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0273034472 | ||
| 035 | _a(Sirsi) u771 | ||
| 041 | _aeng | ||
| 050 | _a658.4 | ||
| 100 | _aHorovitz, Jacques | ||
| 245 | _aTotal customer satisfaction : lessons from 50 European companies with top quality service. | ||
| 260 |
_aLondon _bPitman _c1992 |
||
| 300 | _axviii,456p. ; 24cm. | ||
| 350 | _a39.99 | ||
| 520 | _aExamines the elements of management which contribute towards improving service quality through the use of case studies. Considers how improvements can be made through leadership, communication, recruitment and the introduction of new technologies. | ||
| 650 | _aCUSTOMER CARE | ||
| 650 | _aLEADERSHIP | ||
| 650 | _aMANAGEMENT | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE | ||
| 700 | _aPanak, Michele Jurgens | ||
| 942 | _n0 | ||
| 948 | _c04/03/1997 | ||
| 999 |
_c85591 _d85591 |
||