000 00806cam a2200265 4500
001 B3373
008 090401t1991 xxu||||| |||| 00| 0 eng d
035 _a(Sirsi) u55706
041 _aeng
050 _a658.812
_c21
110 _aTouche Ross
_9233
245 _aStrategic issues for chartered surveyors ... competing on service quality
260 _aLondon
_bTouche Ross
_c1991
300 _a12 leaves ; 30cm.
350 _a0
490 _aTouche Ross Strategic Issues for Chartered Surveyors Bulletin
_v4
520 _aSeries previously published by Spicers Consulting Group .
650 _aABOUT RICS-RICS MEMBERS
650 _aCOMPETITION
650 _aCUSTOMER RELATIONSHIP MANAGEMENT
650 _aCUSTOMER SERVICE
650 _aQUALITY ASSURANCE
942 _n0
948 _c04/03/1997
999 _c93637
_d93637