000 00929cam a2200253 4500
008 090401t1991 xxu||||| |||| 00| 0 eng d
020 _a0412357305
035 _a(Sirsi) u60227
041 _aeng
050 _a658.4
110 _aProduction Engineering Research Association
_93102
245 _aTotal quality management: the key to business improvement.
260 _aLondon
_bChapman & Hall
_c1991
300 _ax,182p. ; 24cm.
350 _a37
490 _aPERA International Executive Briefing
520 _aDefines Total Quality Management (TQM) as a management philosophy that strives to make the best use of all available resources and opportunities. Discusses the concepts of TQM and their application to businesses.
650 _aMANAGEMENT
650 _aTOTAL QUALITY MANAGEMENT
690 _aOFFICE SERVICES AND ADMINISTRATION
700 _aHakes, Chris
_xEditor
942 _n0
948 _c04/03/1997
999 _c94211
_d94211