000			01302cam a2200313 4500
008			090401t1996 xxu||||| |||| 00| 0 eng d
020			_a0854067280
022			_a1354-506X
035			_a(Sirsi) u63417
041			_aeng
050			_a690.2 _c18
090			_aRICS 1996/16ABCD
100			_aHoxley, Michael
245			_aAssessment of building surveying services _boutcome or process?
260			_aLondon _bRICS _c1996
300			_ai, 32p. _c30cm.
350			_a7.95
490			_aRICS Foundation Research Papers _v1(8)
520			_aInvestigates the subject of service quality from the viewpoints of building surveying firms and their clients concluding that firms concentrate on outcome quality, whereas their clients are more interested in the quality of the delivery of the service. The results indicate that process quality is very important but that clients are even more concerned with the technical quality than firms themselves.
650			_aBUILDING SURVEYING SERVICES
650			_aBUILT ENVIRONMENT-BUILDING INSPECTION
650			_aBUILDING SURVEYORS
650			_aCLIENT SATISFACTION
650			_aPERFORMANCE
690			_aBUILT ENVIRONMENT-BUILDING INSPECTION
710			_aRoyal Institution of Chartered Surveyors _94900
942			_n0
948			_c04/03/1997
999			_c94555 _d94555