000 00877cam a2200241 4500
008 090401t1998 xxu||||| |||| 00| 0 eng d
020 _a0750639482
035 _a(Sirsi) u85204
041 _aeng
050 _a658.562
100 _aZairi, Mohamed
245 _aBenchmarking for best practice : continuous learning through sustainable innovation.
260 _aOxford
_bButterworth-Heinemann Ltd.
_c1998
300 _ax,496p. ; 24cm.
350 _a19.99
520 _aUsing case studies of both individual companies and industry wide quality schemes, this book describes the concepts and applications of TQM. Hardback edition first published in 1996.
650 _aBENCHMARKING
650 _aTOTAL QUALITY MANAGEMENT
650 _aTOTAL QUALITY MANAGEMENT
690 _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE
942 _n0
948 _c26/03/1998
999 _c97018
_d97018