| 000 | 00695cab a2200229 4500 | ||
|---|---|---|---|
| 001 | ABS55235 | ||
| 008 | 090401t1996 xxu||||| |||| 00| 0 eng d | ||
| 035 | _a(Sirsi) u15024 | ||
| 041 | _aeng | ||
| 100 | _aFoster, A. | ||
| 245 | _aQuality in customer service : perception is the key | ||
| 260 | _c1996 | ||
| 350 | _a0 | ||
| 490 |
_aCSM (Chartered Surveyor Monthly) _v5(8) May 1996, 33(1) |
||
| 520 | _aDiscusses how customer service techniques can be applied to surveying firms. | ||
| 650 | _aABOUT RICS-RICS MEMBERS | ||
| 650 | _aCUSTOMER SERVICE | ||
| 650 | _aSURVEYING FIRMS | ||
| 690 | _aMANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE | ||
| 942 | _n0 | ||
| 948 | _c04/03/1997 | ||
| 999 |
_c9810 _d9810 |
||