Western goverment concerns over the globalisation of BPO are shortsighted.
Series: DTZ Press Release ; 10 November 2003 (2)Publication details: 2003Subject(s): Summary: DTZ claim that governments are misguided in there concerns about Business Process Outsourcing (BPO). According to DTZ this is not a new trend, and follows on from the outsourcing of IT and the emergence of call centres in the 1980s. Whilst the use of call centres to decentralise central service sector posts to regional areas has been perceived in a positive light, moving posts abroad has been met with concern. The BPO market is valued at US$140b, which has increased by 30% since 2000. According to DTZ this figure is expected to rise to US$230 by 2005. A full copy of the press release can be read at http://www.dtz.com/| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| News article | London News article | WB3943-03 (Browse shelf(Opens below)) | 1 | Available | 124311-1001 |
DTZ claim that governments are misguided in there concerns about Business Process Outsourcing (BPO). According to DTZ this is not a new trend, and follows on from the outsourcing of IT and the emergence of call centres in the 1980s. Whilst the use of call centres to decentralise central service sector posts to regional areas has been perceived in a positive light, moving posts abroad has been met with concern. The BPO market is valued at US$140b, which has increased by 30% since 2000. According to DTZ this figure is expected to rise to US$230 by 2005. A full copy of the press release can be read at http://www.dtz.com/