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Assessment of building surveying services outcome or process?

By: Contributor(s): Language: English Series: RICS Foundation Research Papers ; 1(8)Publication details: London RICS 1996Description: i, 32p. 30cmISBN:
  • 0854067280
ISSN:
  • 1354-506X
Subject(s): LOC classification:
  • 690.2
Summary: Investigates the subject of service quality from the viewpoints of building surveying firms and their clients concluding that firms concentrate on outcome quality, whereas their clients are more interested in the quality of the delivery of the service. The results indicate that process quality is very important but that clients are even more concerned with the technical quality than firms themselves.
Holdings
Item type Current library Call number Copy number Status Barcode
Archive London RICS Boxes RICS 1996/16 (Browse shelf(Opens below)) 1 Available 30049626
Reference material London RICS Boxes RICS 1996/16 (Browse shelf(Opens below)) 2 Available 30049627
Book London RICS Boxes RICS 1996/16 (Browse shelf(Opens below)) 3 Available 30049628

Investigates the subject of service quality from the viewpoints of building surveying firms and their clients concluding that firms concentrate on outcome quality, whereas their clients are more interested in the quality of the delivery of the service. The results indicate that process quality is very important but that clients are even more concerned with the technical quality than firms themselves.

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