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A guide to successful client relationships

Carmichael, S.

A guide to successful client relationships - London RIBA Publications 2002 - 115p. 25cm. - RIBA Small Practices Series .

Demonstrates how small architectural practices can maintain their competitive edge by being client-centred. Based on in-depth interviews with many clients and small practitioners, details every aspect of the client-architect relationship to distil 'customer service' best practice.

ISBN: 185946114X

Subjects--Topical Terms:
CLIENT RELATIONS
RELATIONSHIP MANAGEMENT
ARCHITECTURAL PRACTICES
SMALL PRACTICES
CUSTOMER SERVICES

LC Class. No.: 720.68

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