The balanced scorecard

Kaplan, Robert S.

The balanced scorecard translating strategy into action - Boston Harvard Business School Press 1996. - xi, 322 p. ill. 24 cm.

Measurement and Management in the Information Age -- Why Does Business Need a Balanced Scorecard? -- Financial Perspective -- Customer Perspective -- Internal-Business-Process Perspective -- Learning, and Growth Perspective -- Linking Balanced Scorecard Measures to Your Strategy -- Structure and Strategy -- Achieving Strategic Alignment: From Top to Bottom -- Targets, Resource Allocation, Initiatives, and Budgets -- Feedback and the Strategic Learning Process -- Implementing a Balanced Scorecard Management Program.

This book explains management systems and how to channel energies, abilities, and specific knowledge held by people throughout the organisation toward achieving long-term strategic goals.

0875846513

658.4 $2 18