The lettings market [electronic resource]
The lettings market [electronic resource]
- London, OFT, 2013
- 159p
Outlines the results of an OFT investigation into residential letting agents based on an analysis of residential letting agent complaints received by Consumer Direct in 2011. Fees and charges and poor service are the top areas of complaints made by landlords and tenants. Recommendations include a number of consumer protection measures including a redress mechanism for resolving complaints, consistency in client monies protection and an agreed enforcement strategy. OFT is planning to consult on a series of measures and guidance aimed at improving standards within the lettings sector.
United Kingdom--
Outlines the results of an OFT investigation into residential letting agents based on an analysis of residential letting agent complaints received by Consumer Direct in 2011. Fees and charges and poor service are the top areas of complaints made by landlords and tenants. Recommendations include a number of consumer protection measures including a redress mechanism for resolving complaints, consistency in client monies protection and an agreed enforcement strategy. OFT is planning to consult on a series of measures and guidance aimed at improving standards within the lettings sector.
United Kingdom--