The lettings market [electronic resource]
Language: English Publication details: London, OFT, 2013Description: 159pSubject(s): Online resources: Summary: Outlines the results of an OFT investigation into residential letting agents based on an analysis of residential letting agent complaints received by Consumer Direct in 2011. Fees and charges and poor service are the top areas of complaints made by landlords and tenants. Recommendations include a number of consumer protection measures including a redress mechanism for resolving complaints, consistency in client monies protection and an agreed enforcement strategy. OFT is planning to consult on a series of measures and guidance aimed at improving standards within the lettings sector.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Book | Virtual Online | ONLINE PUBLICATION (Browse shelf(Opens below)) | 1 | Available | 157666-2001 |
Outlines the results of an OFT investigation into residential letting agents based on an analysis of residential letting agent complaints received by Consumer Direct in 2011. Fees and charges and poor service are the top areas of complaints made by landlords and tenants. Recommendations include a number of consumer protection measures including a redress mechanism for resolving complaints, consistency in client monies protection and an agreed enforcement strategy. OFT is planning to consult on a series of measures and guidance aimed at improving standards within the lettings sector.