Quality is the key
Quality is the key
- 1998
- Herald 19 November 1998, 29(1) .
The Chairman of the UK Call Centre Association predicts that the sector will grow by between 30% and 40% each year for the next few years. But he suggests that the quality of service provided by the centres will be an important factor.
CALL CENTRES
GLASGOW
OFFICE BUILDINGS
QUALITY MANAGEMENT
UK CALL CENTRE ASSOCIATION
The Chairman of the UK Call Centre Association predicts that the sector will grow by between 30% and 40% each year for the next few years. But he suggests that the quality of service provided by the centres will be an important factor.
CALL CENTRES
GLASGOW
OFFICE BUILDINGS
QUALITY MANAGEMENT
UK CALL CENTRE ASSOCIATION