Quality is the key
Language: English Series: Herald ; 19 November 1998, 29(1)Publication details: 1998Subject(s): Summary: The Chairman of the UK Call Centre Association predicts that the sector will grow by between 30% and 40% each year for the next few years. But he suggests that the quality of service provided by the centres will be an important factor.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| News article | London News article | WB3444-07 (Browse shelf(Opens below)) | 1 | Available | 89824-1001 |
The Chairman of the UK Call Centre Association predicts that the sector will grow by between 30% and 40% each year for the next few years. But he suggests that the quality of service provided by the centres will be an important factor.