Call centres could be eliminated.
Call centres could be eliminated.
- 1999
- Financial Times 23 August 1999, 9(1) .
Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.
CALL CENTRES
Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.
CALL CENTRES