Call centres could be eliminated. (Record no. 61603)

MARC details
000 -LEADER
fixed length control field 00672cam a2200157 4500
001 - CONTROL NUMBER
control field WB3533-27
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000000n1999 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u102603
245 ## - TITLE STATEMENT
Title Call centres could be eliminated.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 1999
490 ## - SERIES STATEMENT
Series statement Financial Times
Volume/sequential designation 23 August 1999, 9(1)
520 ## - SUMMARY, ETC.
Summary, etc. Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CALL CENTRES
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-BUSINESS MANAGEMENT-INFORMATION MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London News article 23/11/1999   WB3533-27 102603-1001 06/08/2019 1 06/08/2019 News article