Keep them sweet
Maister, David H.
Keep them sweet - 2005 - RIBA Journal October 2005, vi-viii(2) .
Passes on some common sense ways of improving the delivery of exceptional client service. Suggests that putting yourself in your client's shoes and not thinking like a supplier could make the mystery surrounding client relationships disappear.
Keep them sweet - 2005 - RIBA Journal October 2005, vi-viii(2) .
Passes on some common sense ways of improving the delivery of exceptional client service. Suggests that putting yourself in your client's shoes and not thinking like a supplier could make the mystery surrounding client relationships disappear.