Keep them sweet (Record no. 76240)

MARC details
000 -LEADER
fixed length control field 00682cab a2200169 4500
001 - CONTROL NUMBER
control field ##L131678
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 051129n2005 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u131678
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Maister, David H.
245 00 - TITLE STATEMENT
Title Keep them sweet
260 0# - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2005
490 #0 - SERIES STATEMENT
Series statement RIBA Journal
Volume/sequential designation October 2005, vi-viii(2)
520 ## - SUMMARY, ETC.
Summary, etc. Passes on some common sense ways of improving the delivery of exceptional client service. Suggests that putting yourself in your client's shoes and not thinking like a supplier could make the mystery surrounding client relationships disappear.
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-BUSINESS MANAGEMENT-CUSTOMER RELATIONSHIP MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 29/11/2005   L131678 131678-1001 06/08/2019 1 06/08/2019 Journal article